We reserve the right to refuse return for any product that does not meet the above-mentioned criteria or if the Buyer in any way breaches or misuse this policy in our sole discretion. We recommend you use insured and trackable mail service for the return. Kindly pack the products securely to prevent any loss or damage during transit. We shall not be held responsible for any damage or lost in the return shipment. You are responsible to pay the cost (which shall be same as delivery cost) and bear the risk for returning the products to us on the below-given address. The buyer shall self-ship the product(s) to us for Return. We shall process the request of return for faulty product only when the same is notified to us within two (2) days from the date of delivery of the Product. If the Buyer is delivered with a faulty product then the Buyer shall intimate us within two (2) days from the date of delivery about the same by writing an email at along with the pictures of the faulty product. If the product is taken out of the original packaging or is used or damaged by the Buyer, the product won’t be eligible for return. The products should be in their original condition and factory sealed packaging. Raise the request to Return the product within fourteen (14) days of delivery by writing to us an email at The product should not be used, damaged, misused or mishandled by the Buyer. If a particular product in its description mentions that the Product can be returned, then you need to follow the procedure as laid down. The products that are made to your specifications or are personalized in nature are not subject to return. Not all Products can be returned owing to their customized/personalized nature. Please make sure that you have enough information about the products before placing an order for the same. To cancel your order, you must inform us by writing to us via email at – put our best efforts to provide the best-quality products on our website. The buyer will be notified about the estimated date of delivery in advance while placing the order on the website and accordingly you need to inform us about the cancellation before the stipulated deadlines. on the product is not started at our workshop. This request shall be approved ONLY if the process of personalization i.e. However, you can write to us via an email at for cancellation request. The Buyer do not have an option to cancel order for the products that DO need personalization like printing or engraving etc. If the Buyer wishes to cancel the order for non-personalized products (the products that DO NOT require printing or engraving etc.), then you will have to do so at least seven (7) days before the estimated date of delivery and if the Buyer fails to do so then the order will not be cancelled. You agree to be bound by the terms of this Cancellation, Return and Refund Policy. Our website provides an online shopping platform through which users/buyers/customers (hereinafter referred to as “You”, “Your”) will have the opportunity to buy products and services listed on our website (collectively, the “Services”). Our website is owned and operated by Gifto Graphix Gifts and Accessories Trading (name of the Company) located at Doha, Qatar. Your use of our website constitutes your agreement to all such Terms. The website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Draw and animate icons, banners, and motion graphics for web pages and social media sites.Welcome to GIFTO GHRAPHICS (hereinafter referred to as the “website” or “site” or “we” or “us”). Keyshape combines vector graphics drawing and animation tools in a single application.
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